At D&A RCM Services, our services aim to ensure accurate and efficient management of patient accounts receivable, timely payment collections, and improved communication with patients regarding outstanding balances.
Patient aging ledgers are meticulously audited for accuracy. Errors in EOB (Explanation of Benefits) posting are identified and corrected to ensure the precision of patient bills, statements, and accounts receivable balances.
Patients who have ignored statements and payment demand letters receive a series of three phone calls. The goal is to alert patients to their outstanding balances and facilitate payment collection.
Non-collectable accounts are identified, and the office is advised. Outstanding balances can be transferred to a collection agency if desired by the office. The service includes either writing off the account or facilitating the collection agency transfer based on the office's preferences.
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